Shipping & Returns

SHIPPING

Orders are shipped through UPS ground service and, or U.S. Postal Service. Once an order is confirmed and received in our system, it will be shipped within 3 business days at standard rate for UPS ground service or U.S. Postal Service (USPS). We currently ship within the continental United States.

Orders shipped via UPS may incur a shipping fuel surcharge to deliver to West Coast States and some residential locations in remote areas.

RETURNS

Customer can return an item within 30 days of receipt of shipment based on the delivery date of the tracking label by UPS and/ or U.S. Postal Service.

Items must be in new condition.
Items must be returned with all original packaging and tags.
Product item must be free of signs showing wear, alteration, strong perfume or cigarette odors (e.g. stains or washed).
Customer must send email to request for authorization number for all returns.

We recommend you send back your package through a carrier that allows you to track your returning package. A restocking fee of 10% apply to returned order(s).

Return address:

Lee Cobb Company
415 W. Maple Street
Kalamazoo, Michigan 49001.

Please allow 3 - 5 business days for your return or exchange to be processed. As soon as your return /or exchange is received and processed, we will credit your account with a refund /or send out an exchange at no additional shipping cost.

Free Shipping Terms and Conditions:

The Free Shipping promotion is valid for Standard Shipping rate orders for a limited time only. Lee Cobb Co. reserves the right to cancel it at any time.

If you do not purchase the items added to your Shopping Cart when the free shipping offer is in effect, you will not receive free shipping. The promotion applies only to qualifying items purchased. Shipping fees, gift-wrap charges, and taxes are not included in calculating purchase amount if the promotion has a threshold. The Free Shipping promotion applies only to orders shipped via Standard Shipping to a single address. If you return an item shipped under the Free Shipping promotion, and your order drops below the threshold quantity 1 or dollar amount $60.00, you may be charged the Standard Shipping fee. Void where prohibited.